top of page

Terms & Conditions

 

​Welcome to loungingaround.co.uk, Lounging Around Ltd's website.

 

Our T&C's combined with our privacy policy govern the relationship between Lounging Around Ltd, this website and yourself. 

Under these terms and conditions, 'us’, ‘we’ or 'ourselves' refers to the owner of the website and ‘you’ or ‘yourself’ refers to the user, ‘viewer’ or ‘consumer’.

As furniture manufacturers, the “product or products” refers to the furniture we make and sell.

If you do not fully agree with any aspect of these terms and conditions, we kindly request you do not use our website.

If you choose to continue to use our website, you have agreed to be bound by and comply with the following terms and conditions of use. 

 

1. Information about us

Loungingaround.co.uk is a website operated by Lounging Around Limited whose registered office is: Old Crown Farm, Beat Lane, Rushton Spencer, Macclesfield SK11 0QY; and whose company registration number is 13862797 registered in England on the 20.01.2022. Our main trading address is Old Crown Farm, Beat Lane, Rushton Spencer, Macclesfield SK11 0QY

    

2. Availability of products

The products for sale on our site are for purchase and delivery within the United Kingdom only.  

Please contact Lounging Around directly if delivery to a territory outside the UK is required. Additional terms and costs may apply accordingly.

 

3. Eligibility, your status and use of our website

If you wish to purchase products on loungingaround.co.uk you must:

 

  • Be at least 18 years old.

  • Be capable of entering into binding contracts.

  • Provide your real name, contact details including telephone No., e-mail address and a valid delivery address within the United Kingdom.

  • By purchasing online or by direct purchasing via email communication and payment, direct bank transfers or other payment systems, you agree to our Terms and Conditions.

 

4. Formation of contract between yourself and ourselves

    

  • The term ‘you’ or ‘yourself’ refers to the user, viewer or ‘consumer’ of Lounging Around Ltd’s website and products. 

  • Lounging Around Limited’, 'us’, ‘we’ or 'ourselves' refers to the owner of the website.

  • Your purchase order constitutes an offer to ourselves to purchase a product. 

  • All purchase orders are subject to availability and to acceptance by ourselves. 

  • After placing an online order, we confirm acceptance to yourself via an e-mail, which confirms your order has been received via a sales order acknowledgement. 

  • The contract between ourselves (contract) is formed when you receive our Sale Order Acknowledgement. 

  • The contract only applies to products appearing on the Sales Order Acknowledgement. 

  • We are not obliged to supply any other products, which may have been part of your order until these are confirmed as purchased in a separate Sales Order Acknowledgment.

  • It is your responsibility to check and confirm all details within your order are suitable as you require, which include and are not limited to purchase specifications, measurements, features, fabric and content, access and delivery.

    

Your order with ourselves constitutes:

your agreement to these terms and conditions; and confirmation that you meet the eligibility requirements of condition 3.

    

Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document issued by ourselves will be subject to correction without any liability on our part.

 

Lounging Around Ltd reserves the right to refuse to supply any individual or company and cancel any order, up to the point of despatch, for any product we are unable to fulfil or we feel the quality of which does not meet our standards.

 

5. Product specifications

 

  • We reserve the right to alter the specification of our products without prior notice in relation to future sales. Notification of any changes will be available upon our website.

  • Products supplied to you may differ as a consequence from those on display or advertised. Unless agreed with yourself, the products supplied will be of equivalent value, functionality and appearance. Any significant variations will be notified to you.

  • Leather products due to the natural variation in leather hides, may not be uniform in colour or texture. Some pre-dyed leathers will show natural marks and scars on the hide. Leathers may change with age, due to exposure to usage, sunlight and heat sources.

  • We will endeavour to match the colour and texture of the fabric of your product to the samples chosen as accurately as possible, however variations in both colour and texture may occasionally occur.

  • Measurements of our furniture as supplied is as accurate as possible. Due to the bespoke handmade nature small variations can occur. We therefore allow a 3cm tolerance with all our stated measurements.

  • Variations are inherent in our bespoke hand dyed leather and kilim furniture, as these qualities are what give these pieces much of their unique character.

 

6. Bespoke Hand Dyed Products

 

  • Bespoke hand dyed leather orders, will exhibit variation across the product, due to the nature of the artisan techniques in applying leather colouring to natural leather hides. We endeavour to work to produce the finish as pre-agreed between ourselves prior to placing of your order and subsequent manufacture.

  • Bespoke dyed leather may exhibit natural colour changes over time, due to fair wear and tear, the effects of natural sunlight or other environmental factors. It is accepted by yourself when entering into a contract to purchase a bespoke hand dyed leather product, that these are factors which may occur over time and are Lounging Around are not liable for responsibility of such changes.

 

7. Pre-delivery amendment of your order

If you realise you require to amend an order prior to delivery please email ourselves at hello@loungingaround.co.uk, or contact us on 07772 770874. Any amendment of your order may affect your lead time, delivery date or charges and/or the price of the products.

 

8. Pre-order dimension checks

We kindly request you check the dimensions of the product(s) you are proposing to order, so to ensure they will fit into your chosen location. To make sure your furniture will fit in your chosen location, please take into account measurements of external access doors and check any angles into rooms where the products will be sited.

 

9. Availability and delivery

    

  • Our standard delivery is free within the UK to a ground floor room of your choice, with products either purchased directly from our website or as a bespoke order.

  • Free delivery applies to our standard service on orders to Mainland UK and Scotland postal addresses, excluding highlands and islands; if you require delivery to these more remote locations, please contact ourselves so we can work with you to achieve the best delivery solution.

  • Free delivery does not apply to other countries or areas within the UK with difficult access (as above), or to properties where access is only acquired through windows or up flights of stairs, or to any other floor other than ground level.

 

10. Ensuring safe access for delivery of your furniture

    

  • We are only responsible for delivery to your chosen ground floor location under our standard delivery service. 

  • Our service requires that safe access is secured to the room of choice, ensuring the route is clear of any obstruction. 

  • We are not responsible for any extra cost incurred, affecting our delivery.

  • Extra costs may be incurred by yourself relative to the removal of doors or windows or the hire and use of lifting equipment, for which we are neither responsible or liable.

 

11. Inspection of furniture upon delivery

We cannot be held responsible for damage found on your furniture after delivery, therefore we advise our products be fully checked as you take receipt, prior to our delivery team leaving your property. 

    

12. UK mainland delivery and variations outside our control

    

  • We will notify you, when your products are due to be available and will arrange a time and date for delivery to the address and location as specified by you. 

  • We provide you with a telephone number so you can call the day before your agreed delivery date to receive confirmation of the two-hour time slot within which your order should arrive.

  • During peak delivery times (November & December), we will work with you to achieve a mutually agreeable date and time, however we kindly request you accept the first date offered to you by our delivery company. 

  • Failure to agree to this date could negate any guarantees regarding the date and time of your delivery, during high volume delivery periods.

  • Your order will be fulfilled by the delivery date set out in the dispatch confirmation unless there are exceptional circumstances. 

  • Occasionally a delivery date may be postponed. This may occur for various reasons outside our control such adverse weather conditions or vehicle breakdown. 

  • We will keep you informed if a postponement is necessary and discuss revised timescales with you. 

  • We are not liable for any charges you may incur due to delayed or cancelled deliveries.

 

13. Delivery outside mainland UK

Customers resident outside mainland UK, are subject to the separate delivery provisions below:

 

If you require delivery outside of the UK or if you have specific additional requests, we will work with you and recommend a delivery company for you to contact about your specific request. Please contact us for further details.

 

14. Difficulties and cancellations affecting delivery 

If you are unable, for whatever reason, to take delivery of your products on the confirmed delivery date, or cancel the delivery less than 48 hours in advance, we reserve the right to charge yourself an additional £95.00 for any subsequent deliveries.

 

We can on occasion store a product for a short period, however normally we would be unable to store items for longer than 2 weeks after the due delivery date. Please contact ourselves under these circumstances.

 

15. Delivery process and Variations

    

  • To the fullest extent permitted by law we shall not be liable to you for any accidental damage to your property or person resulting from our delivery of the products.

  • If we accidentally damage a product during delivery, then our liability for the damage is limited to the repair or replacement of the product, or for a refund of your purchase price.

  • We endeavour to ensure that our delivery team are polite and exercise all reasonable skill and care in delivering the product to yourself. 

  • The service provided by ourselves, is for delivery to a room and placement of your choice within that room. As part of this service our team will remove the packaging from the product to enable you to inspect the product once in place. 

  • In each case a signature will be required to acknowledge delivery and that the product is in perfect condition. 

  • The signature of the person accepting delivery at the delivery address will be proof that you or the person to whom the order is addressed has received delivery and that the condition of the product is acceptable at the time of delivery.

  • You must check the condition of the products upon delivery and inform the delivery carrier of any defects or problems with the products at that time.  

  • The delivery carrier will direct all queries at this stage to us and we will endeavour to agree a means of curing such defects or problems with you.  

  • If you choose to not inspect unwrapped products at the time of delivery, we do not accept responsibility for any defects or problems that would have been revealed by the required inspection by yourself.

  • Please ensure that you read and adhere to the care instructions relating to your product on our website.

 

16. Risk and title

The products will be at your risk from the time of delivery and acknowledgment of condition upon inspection by yourself.

Ownership of the products will only pass to you when we have received payment in full of all sums due in respect of the products ordered, including delivery charges.  Payment in full is to be taken either at the point of sale for online purchases; or upon final invoice for the balance owed upon completion of bespoke products. Delivery cannot be arranged until Lounging Around Ltd has received payment in full.

 

17. Pricing and payment

 

  • The price of any products will be as quoted on our website, except in cases of obvious error.

  • Lounging Around will not honour pricing mistakes on the website. If a pricing mistake is discovered after a customer has paid, customers will still be requested to pay the balance, if they have been undercharged originally. 

  • If a customer has been overcharged, we will refund the difference owing.

  • These prices do not include any delivery charges. For information on our delivery charges see above.

  • Product prices are liable to change at any time, but changes will not affect orders for which we have already sent you a dispatch confirmation.

  • Our website contains a small number of products, however it is possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. 

  • We will normally verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. 

  • If a product's correct price is higher than the price stated on our website, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such.

  • We are under no obligation to provide the product to you at the incorrect (lower) price, and this decision will be to our discretion.

  • No offer or promotion can be used in conjunction with any other offer, promotion or discount.

  • Payment for products from our website is accepted via Visa, MasterCard, Delta, cheque, cash, BACS and through payment providers such as Paypal and Apple Pay.

 

18. Refund & returns policy on website purchases

Our returns policy is available on all sofas, armchairs and ottomans purchased through our website, or for any other reason (for instance, because you have notified us that you do not agree to any change in these terms and conditions or in any of our policies; or because you claim that the product is defective), we will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. 

 

  • If you have purchased direct from our website and cancelled the contract between ourselves within the statutory seven day cooling-off period, we will process the refund due to you as soon as possible and within 30 days of the day you confirm your cancellation. 

  • If the reason is purely change of mind, we will refund the price of the product in full, however you will be liable to pay for return carriage costs of £145

  • If we are unable to collect the products at the agreed time due to your actions, we reserve the right to make a charge for any subsequent collection of the products with a fee of £95.00. 

  • Products returned to us must be in the original condition in which they were delivered, without damage and in a re-saleable condition.

  • Your legal obligation is to take reasonable care of the products whilst in your possession. 

  • If you fail to comply with the above obligation, we may have a right to retain a reasonable percentage of the purchase price, in compensation for damage or distress caused to the products and for any additional costs incurred.

  • For the return of a product due to a fault or any discrepancy not mentioned in the original sales particulars, upon return to ourselves and upon our inspection, where it is proven our product is at fault, we issue an email confirming our acceptance of this.

  • Products returned by you because of a defect will be refunded in full, to include the original purchase price alongside the original delivery charge that you paid for the order (as applicable).

  • We will process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product. 

  • We will refund any money received from you by the same method originally used by you to pay for your purchase.

 

19. How to order bespoke or handmade furniture

 

  • Via our website we request you either contact ourselves via our online order form, email address or telephone number.

  • If you use the order or enquiry forms available on our website, please fill in all applicable areas and we will respond upon receipt.

  • Once we have all requirements clarified we will issue yourself an invoice, stating all agreed specifications, estimated completion date and delivery date.

  • If you agree with ours terms within our invoice, we then request a 33% deposit be paid prior to the commencement of the manufacture of your bespoke product.

  • Once your bespoke furniture is completed, we will issue you workshop images, photographs which show the completed piece/s of furniture. If you are happy with the images, we then request the balance owed from your invoice minus the deposit of 33%.

  • Upon receipt of funds we will advise of an estimated delivery date, and once agreed will book our courier to deliver your products to you.

    

20. Order, cancellation and amendment of bespoke orders

 

  • Goods made to the consumer’s specifications (bespoke or made to measure) cannot be cancelled, refunded or exchanged other than under exceptional circumstances at our discretion.

  • Under exceptional circumstances, notification of cancellation by yourself to ourselves must be as soon as possible (and within 5 days) of our receipt of the placement of your order. No order can be cancelled after seven days from placement. 

  • The Distance Selling Regulations do not apply to a product that is made or assembled especially for you (“bespoke” or “made to measure"). 

  • Once we have accepted an order from you that is for a made to measure or bespoke Product, you waver the right to cancel. 

  • We do however acknowledge exceptional circumstances and if the above time period has not lapsed we will refund your 33% deposit as soon as possible and within 30 days from the initial placement of your order.

 

21. Our Liability

We warrant to you that any product purchased from us, through our site, is of satisfactory quality and reasonably fit for all the purposes for which products of the same kind are commonly supplied.  Our liability for losses that you suffer as a result of us breaking this agreement, is strictly limited to the purchase price of the product you purchased. This does not include or limit in any way our liability; for death or personal injury caused by our negligence; under section 2(3) of the Consumer Protection Act 1987; for fraud or fraudulent misrepresentation; or; or any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us as follows: such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time, however arising and whether caused by tort, including negligence,  breach of contract or otherwise, even if foreseeable.

 

22. Fabric & samples

We supply up to six fabric samples from our House Linen and Velvet ranges (through the order process prior to ordering our products) to enable you to understand what the quality and appearance of the material will be. If you require additional or further fabric samples, we reserve the right to make a discretionary charge. 

 

We aim to display product colours accurately, although we cannot guarantee that your computer’s display shows the true colours of our fabrics, and small variances may occur. The samples sent to you may, therefore, vary slightly from the images on our website. All images on our website are for illustrative purposes only. While we try to ensure that the products are as similar as possible to those displayed on-line or through fabric samples, there may be natural or dye variations to certain fabric batches. 

 

If you require samples from the Designer range of our recommended suppliers on our website, you will be required to advise ourselves of your choices from their website, so we can request these samples to be sent direct to you.

    

Supplying your own fabric:

We accept your own fabric, which must be of a suitable standard to be applied to our furniture. This fabric must be of a first quality and inspected by the supplier / brand prior to delivery to ourselves. We will not be held responsible for flaws found during manufacture and recommend you purchase from a validated supplier who can offer further fabric should the need arise.

 

23. Our Furniture Guarantee

This guarantee applies in addition to your legal consumer rights and is applicable to all sofas, armchairs and footstools purchased after 20th August 2025, and to all furniture based in mainland UK from the date of delivery.

 

  • Hardwood frame: Lifetime guarantee.

  • Castors: 1 year guarantee.

  • Seat and Back Cushions: 1 year guarantee.

 

24. In the event of a claim against your bespoke product under this guarantee, the following will apply:

We will require proof of purchase and will either arrange a visit to inspect the products, or arrange for collection of your product at our cost and will carry out an inspection; If there is a genuine fault with the product that is due to faulty workmanship, we will either repair the product or provide you with a replacement. In the event of a replacement, you may select an alternative product but you will be liable to pay any difference in price.

 

25. Terms of Guarantee 

 

  • The guarantee may not be transferred to a new owner if the resale of the product occurs.

  • The guarantee does not cover fair wear and tear, neglect, abuse or misuse of your product, loss or damage (including rusting and corrosion) due to unreasonable exposure to water or weather; loss or damage due to fire, smoke, explosion, lightning or exposure to sunlight.

  • The guarantee does not cover infestation by animals or boring insects (i.e moths).

  • The guarantee does not cover theft, accidental damage or loss caused by a third party.

  • We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered products, over and above the value of the products themselves. This does not affect your statutory rights.

  • The guarantee is limited to upholstered products sold and retained in the United Kingdom mainland, and used solely for private and domestic purposes.

 

Fabrics & fabric samples:

 

  • Samples ordered through our website are intended as a representation of the colour and texture of a fabric and may not show the full design.

  • We aim to display the colours accurately, although we cannot guarantee that your computer’s display shows the true colours of our fabrics, and small variances may occur. 

  • The samples sent to you may therefore vary slightly from the images on our website. All images on our website are for illustrative purposes only.

  • Every effort is made to ensure that the fabrics we supply correspond as closely as possible to our samples. However, variations in colour between batches may occur from time to time during normal manufacturing processes. 

  • We cannot guarantee that any fabrics we subsequently supply will match exactly the samples sent to you.

  • All samples of materials shown on our website are subject to availability.

 

26. Online furniture order process

When purchasing furniture from our website, the order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.  After you place an order, you will receive an email from us acknowledging that we have received your order. However, order acceptance and completion of the contract will only occur when we send you a dispatch confirmation email.

 

27. Bespoke order process

Please refer to clause 19.  A 33% deposit is to be paid upon your order placement, and prior to commencement of the manufacturing of your bespoke product.  Once we have all requirements clarified we will issue yourself an invoice, stating all agreed specifications, the deposit amount required, estimated completion date and delivery date. Once the product is completed, you have confirmed acceptance of this and we are in receipt of the balance owed we will advise of an estimated delivery date. Once agreed we will book our courier to deliver your product/s to you.

 

28. Product prices

The price of a product includes VAT (where applicable) at the current rate chargeable in the UK at the time of purchase.

 

  • Purchases made from outside the UK will automatically be converted into sterling at the time of purchase.

  • Prices for our products may change from time to time, but changes will not affect any order which we have confirmed with a dispatch confirmation.

  • We take all reasonable care to ensure that the prices of products are correct at the time when the relevant information is entered onto our system. 

  • If we discover an error in the price of any product you have ordered, we will contact you as soon as possible to inform you of the error and we will give you the option of continuing to purchase the products at the correct price or cancelling your order. 

  • We will not process your order until we have your instructions. 

  • If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. 

  • Please note that if a pricing error is obvious and could have reasonably been recognised by you as a mis-pricing, we do not have to provide the product to you at the incorrect (lower) price.

 

29. How to pay

Online payment is accepted by credit card or debit card. If required we can also process payments over the phone and also accept BACS transfers.

 

30. Delivery

All quoted delivery times are estimates only. Delivery of your furniture is free-of-charge with mainland UK. This does not apply to hard-to-reach areas of the UK or International deliveries.

For International, European and UK offshore deliveries, specific quotations for delivery costs will be given. Please ring 07772 770874 or email us at: hello@loungingaround.co.uk for more information.    

You will become the owners of the products you have ordered when they have been delivered to you. Once products have been delivered to you, they will be held at your own risk and we will not be liable for their loss or damage.

 

31. We use third party couriers

We aim to dispatch orders of existing stock from our website, within 7 days of confirmation of order. 

As agreed prior, any overseas orders of existing stock from our website will be shipped within 4 weeks.

Delivery of bespoke orders will be advised upon when placing your order with ourselves.

    

32. Returns and Conditions

Existing stock from our website, must be in original condition, unused, and with all tags/packaging intact. Upon a completed return and inspection, refunds will be processed to the original payment method.

For returns for existing website stock, please refer to clause 18. 

For returns for bespoke orders follow a separate return policy detailed in clause 24.

    

33. Our Liability

If the products delivered (other than bespoke) are not what you ordered, are damaged or defective or the delivery is of an incorrect quantity: Our only obligation will be, at your option either to make good any shortage or non-delivery; to replace any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question.

 

34. Circumstances beyond our control

Notwithstanding anything set out in these terms and conditions, we will not be liable for any failure or delay in performance of our obligations if due to an event beyond our reasonable control, including, without limitation, acts of God, war, industrial dispute, fire, flood, tempest or national emergencies. If so delayed we will be entitled to a reasonable extension of time for performing our obligations. Any dates we specify for the delivery of the goods are only approximate and we shall not be liable for any losses, damages, charges, costs, or expenses caused by any delay in delivery of the goods.

 

35. Treatments for fabrics

No liability will be accepted for changes in appearance, performance, or defects in any of our fabrics if they are treated after purchase by spraying or processing of any kind, including flame proofing or the application of stain repelling treatments.

 

36. Intellectual property

All designs, images, graphics and other materials are the property of Lounging Around. You must not make copies of any Lounging Around materials without our express prior written permission

 

37. Other important terms

Every care is taken to reproduce faithfully all descriptions of goods; however, errors may occur. 

If you are in any doubt about the fabric you wish to purchase, we recommend you contact us at hello@loungingaround.co.uk to discuss the goods in more detail. 

In the event of goods being listed at an incorrect price due to typographical error, or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether the order has been confirmed. If we have already charged you for the order, we will subsequently cancel your order and immediately issue a refund to your account or card.

 

38. Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. 

When using our site, you accept that communication with us will be mainly electronic. 

We will contact you by e-mail or provide you with information by posting notices on our website. 

For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. 

This condition does not affect your statutory rights.

 

39. Notices

All notices given by you to us, must be given to Lounging Around Limited at SK11 OQY or hello@loungingaround.co.uk

We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 12. above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. 

In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

 

40. Transfer of rights and obligations

The contract between yourself and ourselves is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

 

41. Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure event). A Force Majeure event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

 

  • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

  • Fire, explosion, storm, snow, flood, earthquake, subsidence, epidemic or other natural disaster.

  • Strikes, lock-outs or other industrial action.

  • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

  • Impossibility of the use of public or private telecommunications networks.

  • The acts, decrees, legislation, regulations or restrictions of any government.

  • Our performance under any contract is deemed to be suspended for the period that the Force Majeure event continues, and we will have an extension of time for performance for the duration of that period. 

  • We will use our reasonable endeavours to bring the Force Majeure event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

 

42. Waiver

If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and conditions. Or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing to ourselves.

 

43. Severability

If any of these terms and conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

 

44. Entire agreement

These terms and conditions and any document expressly referred to within them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between ourselves and yourself, whether oral or in writing. Ourselves and yourself each acknowledge that, in entering into a contract, neither ourselves or yourself has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between ourselves or yourself prior to such contract except as expressly stated in these terms and conditions. Neither ourselves or yourself shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.

 

45. Our right to vary these terms and conditions

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you). 

Or if we notify you of the change to those policies or these terms and conditions before we send you the dispatch confirmation. 

In this case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the products.

 

46. Terms of use of website and privacy policy

Please refer to clause 3. and our privacy policy, which together with these terms and conditions govern our relationship with you.

 

47. Use of user generated content

By responding #loungingaround on Instagram or Twitter or providing blanket written (digital and print) consent to any images you share from your social channels that use #loungingaround.co.uk  or tag @loungingaround.co.uk, you agree to the following: 

 

You grant Lounging Around, its affiliates and/or related entities (collectively “Lounging Around”) a worldwide, perpetual, irrevocable, royalty-free, non-exclusive, transferable right to use your video(s), photo(s) and/or other content posted to the following: Instagram, Facebook, X or Pinterest together with your social media handle, social media user name, profile picture, caption and location information you may have included in your content (“user content”) in any media as following, including but not limited to: its webpages, social media pages, emails, digital advertising, retailer sites, third party sites, stores for its marketing and/or its advertising both print and digital.

 

You grant Lounging Around the right to use your username, real name, image, likeness or other identifying information in connection with any use of your user content.

 

Lounging Around may use, display, reproduce, distribute, transmit, combine with other materials, alter and/or edit the user content for legal and/or regulatory reasons in any way it sees fit (while maintaining the original sentiment), with no obligation to you whatsoever.

    

You confirm and agree that:

    

  • You own all the rights in the user content and/or that you have permission from any person(s) appearing in the user content to grant the rights herein;

  • You and all other person(s) appearing in the user content are not under 16; and

  • Lounging Around’s use of your user content will not break any law or violate the rights of a third party. 

  • Lounging Around has the right to disclose your identity to any third party who claims that the user content infringes their rights.

  • You warrant that your user content is truthful and accurate and that it does not misleadingly exaggerate the effect any Lounging Around product(s) are capable of achieving (whether through pre-production techniques or post-production techniques (including filtering, retouching or editing etc).

  • You consent to Lounging Around’s collection of any personal information you provide, and Lounging Around’s use and disclosure of that personal information in connection with the use of your user content as described above. 

  • Your personal information may be transferred to or accessible from outside the EEA, and may be shared with affiliates or other trusted third parties working on Lounging Around’s behalf. 

  • By posting user content with any hashtag(s) defined above or otherwise providing Lounging Around with personal information, you agree to such collection, use, disclosure, transfer and processing of your information in accordance with these Terms and Conditions, Lounging Around’s Privacy Policy, and applicable data protection laws and regulations.

  • You will not hold Lounging Around, or any person acting on Lounging Around’s behalf, responsible for any claims or demands in connection with the use of your user content.

  • You accept that Lounging Around will not pay you for the use of your user content and/or for any intellectual property rights connected with them.

  • You accept that Lounging Around may refuse to use or remove your user content for any reason.

  • If you change your mind about sharing your user content, or you do not want Lounging Around to contact you about user content again, please opt out by contacting our marketing team at hello@loungingaround.co.uk

  • Lounging Around reserves the right to alter these Terms and Conditions without notification.

    

48. Trade marks and links to other websites

Any trade mark reproduced on loungingaround.co.uk, which is not the property of, or licensed to the operator are acknowledged on this website. 

On occasion this website may include links to other websites, which are provided solely for your convenience and further information. These links do not signify our endorsement of the website(s). We hold no responsibility for the content of any website to which we may offer links.

    

49. Law and Jurisdiction

Contracts for the purchase of products through our site will be governed by English law. 

Any dispute arising from, or related to such contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Any unauthorised use by yourself of this website may be a criminal offence and/or give rise to a claim for damages. 

Any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales. 

These terms and conditions shall be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.

 

50. Lounging Around Limited – complaints procedure

Lounging Around Limited aims to provide outstanding products and services which meet and exceed your expectations. 

Our British handmade furniture is built and finished to the highest standards possible, by skilled craftspeople using the finest materials.

If problems arise, our task is to efficiently deal with such cases. 

Our aim is to provide an excellent service to each of our customers, resolving any issues which arise in a professional and prompt manner.

If for any reason you are dissatisfied with any aspect or our service, we request you advise ourselves accordingly so we are able to resolve this to your satisfaction.

Whether pre or post delivery, please contact ourselves, stating ‘customer support’ with any details regarding the issue to the email as follows: hello@loungingaround.co.uk 

In the event of a problem arising with your furniture, we will firstly discuss the problem and advise of ways we can resolve this. 

If a solution cannot be reached in this manner, we will arrange for collection of your product at our cost.

Upon receiving the product back and our subsequent inspection, if we find a problem is due to faulty workmanship, we will either repair the product, or provide you with a replacement.

In the event of a replacement, you may select an alternative product but you will be liable to pay any difference in price.

 

51. Making a written complaint

If you are not satisfied with our initial response, or wish to raise the matter more formally, please email hello@loungingaround.co.uk, stating ‘Complaint’ and we will escalate your concerns, to which you will receive a written acknowledgement within three working days.

 

We will investigate your complaint thoroughly and provide a response within five working days thereafter, advising how we intend to resolve the problem, which we will always endeavour to achieve in your favour.

    

52. Taking further measures

If you are dissatisfied with our response and suggested solution, we kindly advise that you contact the Citizens Advice Bureau for further information.

 

53. Useful information:

Website link: loungingaround.co.uk

Customer Support contact number: 07772 770874

Our Address: Lounging Around, Swallow Barn, Old Crown Farm, Rushton Spencer, Macclesfield SK11 0QY 

    

Lounging Around Limited aims to offer the highest level of products, care and service to each of our valued customers and we appreciate all feedback, so we are able to continually improve our service and products. 

Lounging Around reserves the right to alter these Terms and Conditions without notification.

bottom of page