Privacy Policy

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The purpose of our Privacy Policy

Lounging Around Ltd takes its responsibility seriously, regarding the privacy and security of your information / data.

As part of our business we collect/gather and use information about you and to help manage our relationship with you.

We will be clear and transparent regarding any information we collect, and as to what we will do with that information, in accordance with the General Data Protection Regulation (GDPR).

 

When we say ‘we’, ‘our’, ‘us’ or ‘Lounging Around’ in this policy we are referring to Lounging Around Limited.

Our privacy policy defines the information Lounging Around collects about you, when you use our website, contact us electronically or via phone. 

 

Why we need this information

Your basic personal data is required in order to provide goods and services to you and/ or to process your orders, provide marketing and information on our services / products. We do not collect any personal data other than which enables ourselves to provide and oversee our services or products.

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This privacy policy sets out how Lounging Around Limited uses and protects any information that you supply when you use this website. The policy is also in conjunction with our cookie policy and terms and conditions, also found on this website.

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Lounging Around Limited is committed to ensuring that your privacy is protected

Should we request you to provide certain information by which you can be identified when using this website, it will only be used in accordance with this privacy statement.

 

When purchasing a product, contacting ourselves by telephone, placing an order, ordering fabric samples, providing your contact details, either online, via our website or social media, you are consenting and agreeing to accept the practices within this policy.

 

What information we collect

When placing an order or making a purchase with Lounging Around, via the telephone or on our website, the data and information we collect relating to you is used to provide our products and services to you. 

This enables us to uphold our obligations to you which arise from any contracts entered into between Lounging Around and you and to provide you with the information, services and products that you have requested from us.

We supply your contact information to our furniture and delivery partners, which include your Name, Address and contact details required for adequate delivery. 

Lounging Around retain this information for the duration of the furniture / product guarantee, which will allow us to commit to the guarantee of your furniture, and to assist further with support if required.

If you choose to communicate with Lounging Around via telephone, we will keep this information on our records for 12 weeks or in accordance with any service this is required for.

When using our website if you choose to create an account, supply us with customer photos, request a call back, or report a problem with our products and services, the information you provide to us will be stored and may be used to facilitate that request or service.

 

What we do with this information

We only use your personal information when necessary and always with your consent:

 

• to enter into a contract with you

• to comply with a legal duty

• to protect your vital interests

• for our own (or a third party’s) lawful interests, provided your rights do not override these.

 

We process your personal information for the purpose/s for which it was collected (or closely related purpose/s) without your knowledge or consent. ​We do not and will not use your personal information for an unrelated purpose without advising yourself of this and the legal basis we intend to process this by.

 

We may process personal data for legitimate business purposes, which may include a few or all of the following:

 

• to enhance, personalise, modify or otherwise better our services/communications for our customers benefit

• to identify and prevent fraud

• to enhance the security of our network and information systems

• to enhance our understanding of how people use and interact with our website

• to provide postal communications for information which we identify as of interest to yourself

• to determine the effectiveness of advertising and promotional campaigns

 

Whenever we process your information for these purposes we will ensure your personal data rights are kept in high regard with account taken to these rights at all times. 

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We will make sure that we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws, when we process your personal data for our legitimate interests.

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We will not use your personal data for activities where our interests are overridden by any impact on yourself (unless we have your consent or are otherwise required or permitted to by law), as our legitimate business interests do not automatically override your interests.

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You have the right to object to this processing. If you do object this may affect our ability to carry out the tasks above for your benefit.

 

Our Legitimate Interests include:

 

Adding products to your basket

If you create an account on our websites or you add items to your basket, even if the sale is not completed, we may contact you by telephone or email to ensure that there were no technical issues that meant that you were unable to complete the purchase. This information will be stored for 30 days before being deleted.

 

Analytics

When purchasing a product from Lounging Around we may process your information in order to analyse and understand our customers better. This may includes but is not limited to the processing of customer analysis, assessment, customer profiling and marketing activities. This helps us provide only the most relevant experience to you whilst protecting your personal rights and interests.

 

Fraud protection

We take the prevention of fraud very seriously. We will use your information when processing transactions on our websites to ensure your information and our websites and systems are secure and are not open to fraudulent activity.

 

Using our website

We may use the following information to assist us to improve our services, which will ensure that you can access the most relevant information in an effective manner across any device, browser or platform you access our products or services from:

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Technical data, including but not limited to the Internet Protocol (IP) address used to connect your device to the Internet, your Lounging Around account information including login, browser type and version, time zone setting, the country and telephone area code where your device is located, browser plug-in types and versions, operating system and platform used to gain access.

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Information about your visit, including but not limited to the full URL click through to and from our website, which pages you visit whilst on our site or applications, the products you viewed or searched for, page response times and how our pages loaded during your session, any errors arising from your session, how long you spend on each page, interaction on our pages (scroll behaviour, heat maps, click patterns and more), your journey through the site navigation along with methods used to navigate away from our pages.

 

Your interests

We take your privacy very seriously, as such whenever Lounging Around use your personal data for our legitimate interests, we will uphold your personal rights under the data protection act and any other relevant law. 

Our legitimate business interests do not automatically override your interests – Lounging Around will never prioritise using your personal data for our own interests if it has a negative impact to you.

 

How we store your data

We will store any personal data provided to us on our secure servers or those of the service provider with whom our site, blog or apps are hosted upon.

Any password, secure key, or order number which gives you access to an account on our site or apps, is your responsibility to keep this secure and confidential. 

We suggest you do not share this information with anyone you do not wish to have access to your account and its information.

Lounging Around will only retain personal data for as long as is necessary to provide the products and fulfil the transactions you have requested, or for other essential purposes such as complying with our legal obligations. 

If you have any questions relating to our retention or destruction of your data, please contact ourselves.

In accordance with the General Data Protection Regulations (EU 2016/679), we employ strict physical, electronic and administrative security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage both on-line and off-line. 

The transmission of information via the internet is, however, not secure and therefore we cannot guarantee the security of data sent to us electronically by you. Any transmission of such data is therefore entirely at your own risk.

 

Legal obligations

We must comply in supplying data or personal information requested by the police or any other regulatory or government authority as part of an investigation into illegal activities.

We are legally required to disclose your information in order to enforce or apply our terms and conditions or other agreements; or to protect our rights, property, or safety or those of our customers or other third parties.

 

Your legal rights & personal data

To remain in control of your personal data. it is required you understand your legal rights.

By law and under certain circumstances, you have the right to:

 

• Request information about whether we hold personal information about you, and, if so, what that information is and why we are holding/using it.

• Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.

• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

• Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing.

• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.

• Object to automated decision-making including profiling, that is not to be subject of any automated decision-making by us using your personal information or profiling of you.

• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

• Request transfer of your personal information in an electronic and structured form to you or to another party (commonly known as a right to “data portability”). This enables you to take your data from us in an electronically useable format and to be able to transfer your data to another party in an electronically useable format.

• Withdraw consent. In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another lawful legitimate basis for doing so.

 

We may refuse to comply with a request for the withdrawal of personal data for the following reasons:

 

• To comply with a legal obligation for the performance of a public interest task or exercise of official authority

• For public health purposes in the public interest

• Archiving purposes in the public interest, scientific research, historical research or statistical purposes

• The exercise or defence of legal claims

 

Lounging Around may change this policy on occasion by updating this page. 

Please check this page from time to time to ensure that you agree with any changes.